Go to the Apple App Store or Android App Store. See this video for an easy explanation on how to download: https://youtu.be/MAUARYe2HSk?t=398
Archives: SoftStart Knowledge Base
Red and green lights together indicates reversed polarity, so you should locate another power source. Download the SoftStartUp mobile app to see device information while under load, this will assist with locating the issue.
The 2 lights being lit also means open ground since generators are not bonded. Our unit will still work fine with the generator not be bonded. You can install the the bonding plug and it will turn off the lights and show everything is correct.