Product Return Procedures


– Fill out the form below and we will email you a return shipping label. 
– You may return the item up to 90 days from the purchase date.  
– For Warranty and exchanges when purchased through SoftStartUp directly, and outside of our 90-day return window, contact our tech support team         to verify the unit qualifies for an exchange or refund.
– For Warranty and exchanges when purchased thru our Authorized Dealers and Resellers, kindly contact them first. They have their own returns procedures.

 NOTE:  We will not issue refunds until the product has arrived at our returns facility.  Kindly allow 10 to 20 days for the refund to actually appear on your credit card statement.  Thank you for your understanding.

The Address You Would Like Us to Ship Your Exchange Unit - If Applicable:
By clicking submit you are requesting a return label be sent to your email address. Please check your spam folder if it is not received in your inbox.