Please read. This is not the usual terms and conditions...
CUSTOMERS: SoftStartUSA sells wholesale to
Dealers/Installers; to Dealers who sell to installers; and direct to
end-user customers. All web based sales must first be pre-approved by
SoftStartUSA through a written agreement. All new orders require
payment prior to shipping. Sale of product is authorized only at the
ship-to location. Change of address requires re-application.
SoftStartUSA reserves the right to reject any order or customer at any
time for any reason. Web sales of SoftStartUSA products and website
depictions featuring SoftStartUSA’s products, logo, or name must be
approved by SoftStartUSA through a separate agreement. Under no
conditions may customers buy advertising on Amazon, Walmart.com Google,
Yahoo, BING, Ask, or any other search engine worldwide using keywords
containing or confusingly similar to SoftStartUSA’s products and
trademarks, trade names or trade rights. Under no conditions may the
Dealer or Installer make the SoftStartUSA products available on
Amazon.com, eBay.com, Walmart.com or any other 3rd party transacting
website without pre-approval in writing from SoftStartUSA. New
customers need to send a sales tax exempt resale certificate.
MINIMUM ORDER REQUIREMENTS: Opening Order minimum
is 3 units.
PRICING: All orders shall be invoiced at the prices
prevailing at the time of shipment. SoftStartUSA reserves the right to
change pricing at any time without notice. Sales tax will be added to
the invoice where required unless a valid sales tax exemption
certificate is provided. No refunds of sales tax can be made after
PAYMENT: All new accounts are strictly pre-paid by
Credit Card, Bank wire or ACH. By providing a credit card or ACH
information you are authorizing SoftStartUSA to charge the account for
the invoiced amount. A customer may apply for Net 1% in 10 days terms
along with credit references. SoftStartUSA reserves the right to deny
terms for any reason. Accounts that are past due in their payments will
revert to pre-paid credit card. Past due amounts are subject to 1.5%
per month finance charge. Collection costs and attorney fees will be at
the customer expense.
SHIPPING: All SoftStartUSA product ships FOB Coral
Springs, Florida to anywhere in the contiguous USA. All orders ship UPS
Ground or FedEx Ground unless otherwise specified. Prior authorization
is required for any returns. Credit or replacement for damaged goods
must be reported within 3 days of receipt.
By placing a wholesale order with SoftStartUSA the purchaser agrees
to the above terms and conditions. No modifications or additions to
these terms by the purchaser shall be binding on SoftStartUSA.
SoftStartUSA reserves the right to amend or waive said terms and
conditions at any time. Terms and conditions in effect at the time of
the order shall prevail. Non-adherence may result in termination of the
account. SoftStartUSA is not responsible for any misuse of any product
sold, SoftStartUSA's sole liability is the wholesale price of the
MAP Policy and Guidelines
Updated January 11th, 2023
Our MAP or Minimum Advertised Price policy is our pricing agreement
with our Dealers to NOT advertise the price of a specific product below
a predetermined price. MAP pricing is a mutually beneficial agreement
to price products at or above a set price. The key word is advertised,
retailers can sell products below MAP, they just cannot advertise those
As of January 1st 2023 MSRP for the SoftStartHome Product is
$399 and MAP is $369 for individual unit sales.
The end price to the customer must not be below
$369 but the list price must reflect $399.
First violations of MAP will typically be followed by a warning. We
will ask questions as to why MAP was violated. The reasons could shed
light on issues with existing pricing policies or concerns.
#2. Place a Hold on Shipping
Future MAP violations can result in more severe punishment. A temporary
hold on shipping key products after the violation is found may be put
into effect. This restriction on supply, will clearly state the
seriousness of a MAP violation.
#3. Reduce Our Product Assortment
Any additional MAP violations from the same retailer will require more
drastic action. Instead of a temporary hold on shipping, we may seek to
permanently reduce our product assortment with that seller.
#4. Convert Unauthorized Sellers
If we identify a MAP violation attributed to a seller we don’t
recognize, we will first uncover the seller’s information and contact
them. Find out who they are, why they are selling our product—better
yet, where they got it from—and notify them of our MAP policy.
#5. Revoke Authorized Seller Status
Finally, any chronic violators will be dealt with by ending our
partnership altogether. This is an option for repeat offenders who have
not responded to earlier enforcement steps.
Approval For Listing SoftstartHome For Sale
Permission must be requested and given in writing by SoftStartUSA to sell
softstarthome on Amazon.
There may be a small number of authorized sellers on Amazon selling
softstarthome. Restrictions are in place to protect existing Sellers.
If you list the softstarthome on Amazon without first seeking
permission, SoftStartUSA may take steps to stop the supply of
softstarthome product to you/your organization. If you are granted
permission, the MSRP & MAP Policy guidelines will apply.